At Cocojor Hawaii we strive to be very detail oriented; all items are carefully checked for quality control before we send the order out to you. If a product is defective or damaged in shipping, you must inform Cocojor Hawaii within 14 days of receipt of the damaged item. If the product is defective or damaged we will either replace the item or refund your money. In cases of replacement, since fabrics are in limited designs, we cannot guarantee replacement with the original fabric. Once we receive the returned merchandise we will issue a replacement or refund for the item. Allreturned items need a return authorization number and be returned back to us in their original packaging. Shipping and Handling fees are not refundable. For CUSTOMIZED ORDERS: we do not accept returns or refunds on merchandise of any kind, unless the product is defective or damaged in shipping. Important Information Regarding Exchanges & Returns:

• All returns require an Exchange or Return Authorization Number.
• All shipping and handling fees are non-refundable.
• Buyers are responsible for all return shipping costs.
• Contact us at info@cocojor.com to obtain an Exchange or Return Authorization Number, and the proper address.
• Instructions on where to ship back the item will be sent to you along with the Exchange or Return Authorization Number, depending on which courier service you will be using to return or exchange the item.
• A separate address is required for exchanges and/or returns do not ship to the sending address without informing us.
• All exchanges/returns must be done within 14 days from the date the shipment went out from our shipping department. All items returned after the 14th day will be subject to a 15% restocking fee.
• Any exchanges or returns received without a Return Authorization Number are subject to a 20% restocking fee.
• All returns or exchanges of pet carriers will incur a 30% restocking fee.